❔FAQs

A global template refers to a standardized and universally accessible template that can be used and accessed by all users. It serves as a common framework containing predefined styles, formats, and other settings available across multiple projects. However, unless one is a Jira Admin, they cannot customize or modify these templates.

Only Jira Admins have the ability to customize or modify these global templates. This is to maintain consistency throughout the system.

To create a global template:

• Go to the "Apps" section in the top horizontal menu and select "Manage your Apps."

• Click on "Global Templates" in the left menu bar.

• Choose "Add a Global Template" and follow the instructions to configure the template.

Yes, in the content section of a global template, you can utilize $Variables, which represent Jira custom fields. For example, variables can be set for Reporter and Assignee fields, and they'll be auto-filled accordingly when the template is applied.

After creating a template, it will appear in the list where you can edit, delete, or mark them as your favorite.

To use a template in an issue:

• Open the desired issue.

• Navigate to the response template section.

• Click on the "Insert a template" tab to see all available templates.

• Select the template you wish to use.

Yes, templates that are marked as favorites by you will be displayed under the "Insert a template" tab for easy access.

By creating different templates based on project needs, users can effectively tailor their responses, ensuring efficient communication and response management across various projects.

To create a project template:

• Navigate to the Response Templates option in the left-hand menu.

• Click on "Add a Project Template."

• Fill in the necessary details as prompted.

Once you've created a template, it will be listed in the templates section. From there, you can edit, delete, or mark the template as a favorite according to your needs.

To use a project template in an issue:

• Open the issue you're working on.

• Go to the response template section.

• Browse through and select the desired template.

• Insert the chosen template into your response.