🧭 User Guide

Response templates are far more than just ordinary templates; they offer remarkable flexibility beyond imagination. There are numerous essential aspects that users should be aware of before implementing them, as these features can greatly simplify their work life. Here are some key features users can access:

1. Personalization: Response templates allow users to personalize their responses, incorporating dynamic variables such as user and project data, signatures, and more.

2. Project Specificity: Templates can be tailored specifically for each project, enabling users to create templates that suit the unique requirements of different projects.

3. Global Templates: Users can create global templates accessible across multiple projects, streamlining communication and consistency.

4. Import and Clone: The ability to import templates from other projects and clone templates within projects saves time and effort in template management.

5. Signatures: Users can add their signatures to templates, providing a personal touch and making responses more professional.

6. Favorites: Marking templates as favorites allows for quick access to frequently used templates, enhancing efficiency during response insertion.

7. Inclusion in Descriptions: Templates can also be used in ticket descriptions, ensuring consistent and detailed documentation.

8. Merging Templates: Multiple templates can be now merged in a response.

These features provide users with the tools to optimize their responses, streamline workflows, and improve communication efficiency across their projects. Understanding these capabilities will undoubtedly make their work life more convenient and productive.