v1.0.3 - Internal Note support

New Feature Announcement: Internal Notes in Templates

We are excited to introduce a highly requested feature in Response Template app version 2.1.0: Internal Notes. With this update, users now have the ability to add internal notes using templates, alongside customer-facing comments on tickets.

Key Features:

1. Internal Notes Support: Templates can now include internal notes, allowing teams to add private annotations, instructions, or reminders that are not visible to customers.

2. Enhanced Communication: This feature enables clearer and more structured communication within teams by segregating internal discussions from customer-facing messages.

3. Unified Template Usage: Whether for customer interactions or internal workflows, templates now serve a dual purpose, enhancing efficiency and consistency across all communication channels.

How it Works:

• Template Creation: When creating or editing templates, users can now input content specifically intended for internal use.

• Visibility Control: Internal notes are visible only within the app's interface or designated team collaboration tools, ensuring confidentiality and focus on customer interactions.

Upgrade Details:

• This update reflects our commitment to enhancing your experience with the Response Template app by providing versatile tools that streamline communication and improve team productivity.

We look forward to your feedback on these new capabilities. As always, please reach out to our support team for any questions or assistance related to using internal notes in templates.

Thank you for choosing the Response Template app!

Note: Please ensure you have updated to version to access the new internal notes feature.